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DASH Help Center

Reset your password

If you have forgotten your password, you can reset it yourself from the Login screen. DASH sends a single-use link to your email; you follow it and choose a new password.

Section titled “1. Request a reset link”
  1. On the Login screen, select Forgot password.
  2. Enter your email address and submit.
  3. DASH shows a neutral message such as “If an account exists for this email, you will receive reset instructions shortly.”
The Forgot password screen
The Forgot password screen

2. Set a new password

Section titled “2. Set a new password”
  1. Open the reset email and select the link. It is single-use and expires 15 minutes after it is issued, so use it promptly.
  2. Enter your new password twice. A live checklist ticks off each requirement (at least 12 characters, with a letter, a number and a symbol).
  3. If the two fields do not match, DASH asks you to re-enter both.
  4. Submit. DASH confirms the change and returns you to the Login page. Each successful reset is recorded in the Audit log.
Section titled “If the link has expired or been used”

An expired or already-used reset link shows a clear “no longer valid” message. Request a fresh one by starting again from Forgot password.

Section titled “Related”